Drops and subscription charges are between you and the creator. Zayvay's role is the rails — Stripe handles the money, the creator decides on the refund.
For a Drop: Drops are one-time and final by default. If you Dropped by mistake (wrong tier, double-click, etc.), open a ticket within 7 days and we'll help reach the creator. Most creators refund honest mistakes.
For a subscription: Cancel any time from your dashboard. The cancel takes effect at the end of the current billing period — you keep access until then, and your card isn't charged again. Refunds for partial periods are at the creator's discretion. Reach out via support.
For a Premium or Research Nasq payout that didn't land: That's not a refund — that's a missing credit. Submit a ticket with the date and we'll check the underlying record.
For chargebacks: Filing a chargeback through your bank without contacting us first triggers an automatic account review. Open a ticket first — we resolve almost every dispute without involving the bank.