If your sign-in link isn't arriving, work through these in order.

  1. Wait 60 seconds, then check spam. It usually shows up in under a minute. If it's in spam, mark it as not-spam so the next one lands properly.
  2. Check the address you typed. A single mistyped letter is the most common cause. Try requesting another link with the exact spelling.
  3. Check your email provider isn't blocking us. Gmail, Outlook, Yahoo, and iCloud all deliver Zayvay magic links reliably. Some corporate email systems block transactional mail by default — try a personal address instead.
  4. Confirm the link hasn't expired. Magic links last 15 minutes. If you requested one earlier and it's been longer than that, request a fresh one.
  5. Try a different browser or device. Magic links are tied to the device that requested them. Request from the device you'll click on.

Still no link after trying all of these? Submit a ticket from the link request page itself — the "I'm not getting the link" button on that screen sends us your email and a timestamp so we can look directly at the delivery log.