To end a campaign permanently, open it in your dashboard and click End campaign.

What happens:

  • The campaign stops serving Nasqs immediately.
  • Remaining budget is returned to your wallet as a refund credit, usually within minutes.
  • The campaign moves to the Ended state. It can't be resumed, but the data stays available in your results.

Campaigns also end automatically when:

  • The budget is fully spent.
  • The end date is reached.
  • You delete the brand (the entire brand, not just the campaign).

Refund handling:

  • Unspent budget returns to the wallet for that brand. It doesn't disappear and it doesn't return to your bank automatically.
  • To get the money back to your bank instead of leaving it in the wallet, contact support — we can route a wallet credit to a refund of an underlying top-up. See Refunds and credits.

If you want the campaign's behavior to change but not stop entirely, pause it or edit it instead.